<p>INSTANT INSIGHTS TO YOUR GOLFING QUERY.</p>

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship as soon as stock arrives. This is usually on, or close to the specified date on the product page. 

Orders completed before 14:00 (UTC+00:00) are usually shipped within 24 hours though allow up to 72 hours for us to carefully process your order. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches to you.

We offer FREE shipping for all golfers in the UK only. Delivery timeframes vary depending on your location, as follows:

• UK Orders
  Expect your order typically within 1 Business Day.
  
• EU Orders
  International delivery to you may take within 2 - 10 Business Days.
  

We mainly use DPD for most deliveries within the UK, and DHL and ETrak within the EU. Read more about Shipping & Delivery on our Shipping Policy page.

*Please note: All our shipping estimates start from the date we dispatch your package. If you've bought an item on a pre-order basis (you'll see the date right on the product page), that's your heads-up for when we'll start the shipping countdown. So, whether it's a pre-order or a ready-to-go item, expect your delivery to roll out within the approximate date of dispatch and timeframes we've listed above.

• If you’re located in the UK, Next-day insured shipping is provided FREE OF CHARGE.
• For EU orders, depending on your location and selected shipping method, we offer 2-10 Business Days shipping for as low as €14.60 EUR.

Your order total reflects the price we charge, but be aware, depending on where you live in the EU, your parcel might attract custom duties. These additional fees & customs taxes are beyond our control, and we cannot accept responsibility for them.

Certainly! Our commitment is to serve golfers globally. As of now, we internationally ship orders to all 27 EU nations. Stay tuned as we work on to serve the USA market in the near future!

Insured shipping guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier. Since all shipping methods are inclusive of insurance fee, we can guarantee a replacement for your lost or stolen order.  

• Of course! Providing that your order has not shipped, we can definitely help you to change it! Just drop us a line with your new address and order number at help@golfgaffer.co.uk and we'll make the change for you. 
• *Please note: Accuracy is key – if your parcel heads to the wrong address because of a typo, we're unable to retrieve it for you and do not take responsibility for it. So please carefully check those details for a smooth delivery!

There are two (2) methods:

• Stay Informed from Start to Finish: As soon as your order is on its way (i.e., Out for Delivery), you'll receive a shipping confirmation email from us. This email includes all your tracking details. Remember to check your inbox and, just in case, your spam folder too.
• Login and Access Your Order Status: Didn't receive an email? No worries! You can effortlessly find your order and tracking number on our Order Status page. Just sign-up and login in a few clicks then you'll be updated on your order's whereabouts.
  

Pre-Order Tracking: Still waiting for your shipping confirmation? No worries! If you haven't received your shipping confirmation yet, it might be because your order includes a pre-order item. As mentioned on our site at the time of purchase, pre-order items are shipped based on their scheduled arrival at our warehouse. Don't forget to check your original order confirmation for details – we'll send out your shipping confirmation as soon as your pre-order is dispatched to you from our warehouse!

Although our couriers quoted us 1-5 business days for express insured delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 7 business days, please contact us and we can launch an investigation with the courier in question.   

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

We offer hassle-free returns for 60 days from the date your order is delivered/received.

However, not all items are eligible for return. Any products excluded under our Return Policy will be noted on the policy page. Briefly, to be eligible for a return:

A. Item(s) must be initiated for return and placed in the post within 60 days of the date your order is delivered/received.

B. Item(s) must be returned in the original packaging, and in ‘as new’ or unused condition. This includes attached product inserts (Thank You card and Manual Instruction card) and specialty packaging.

C. You must provide a photo of your item/s prior to shipping so we can assess the condition.

Please read more regarding Return Eligibility at our Return Policy page and email help@golfgaffer.co.uk to initiate your return. This refund does not include the cost of shipping.

We operate with pride from the heart of the UK, serving a global community of talented golfers.

Of course! Make someone's day special with a GOLF GAFFER gift. Simply enter the recipient's address in the 'shipping' field and your address in the 'billing' field during checkout.

*Please Note: Due to our external fulfilment process, we can't include personal messages inside the package. But rest assured, the quality of our products will convey your warm wishes!

Easy! Just proceed to checkout, and on the first page, look for the ‘Discount code’ box. Enter your code and hit ‘Apply’. You'll see the discount before you pay, so you know exactly how much you're saving.

*Please Note: Only one discount code can be used per order. For multiple items with different codes, please make separate orders. Also, some discounts are already applied on the product page (indicated by the Year-End strikethrough price), but we still offer an extra 10% OFF when you Join Our Email Club. If a code isn't working, double-check if it's the correct one for your purchase.

Absolutely! At GOLF GAFFER, we're always eager to tee up new partnerships and expand our fairway. Whether you're a budding retail business or an established pro-shop, we offer our premium golf products, like the GG DIVOT MAT PRO, at competitive wholesale prices.

Tell us about your business to become our Wholesale Retailer

Our primary presence is online, allowing us to cater to golfers worldwide seamlessly. While we don't have physical stores, our online platform ensures you get detailed product insights and seamless support.

For assistance or inquiries, connect with our dedicated support at our Contact Us page. We're here for every question you might have.

What sets Divot Mat PRO apart is its pioneering anti-scratch (knife tested) sequin technology, offering real-time feedback on every swing. Unlike traditional golf mats, each swing, even without a ball, becomes an insightful lesson.

The GG DIVOT MAT PRO is crafted for resilience. For optimal care, store your mat in our exclusive storage/carry box and avoid prolonged exposure to direct sunlight. During cleaning, refrain from using harsh chemicals. A gentle wipe post-session is usually enough for routine care.

Engineered with anti-scratch sequin technology and a robust rubber base, the DIVOT MAT PRO is built to last +/- 5000 swings. Our testing shows minimal wear and tear after 3,800 swings using blade irons. Unlike other mats, GG DIVOT MAT PRO maintains its functionality and performance throughout its lifespan.

*Note: Use footwears during practice to be on level with the GG DIVOT MAT PRO and get most out of it.

Absolutely! Each GG DIVOT MAT PRO is accompanied by a comprehensive guide in the product package, designed to help you make the most of your training sessions.

Yes, GG DIVOT MAT PRO is your versatile training companion, suited for both indoor and outdoor environments.